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FEATURED CLIENT

"We used to spend hours downloading data from random types of consumer grade GPS units and then trying to reconcile the collected data to what the clients thought they should have. With CartoPac the method and ease of enterprise integration where data is collected in the field and returned to the office is standardized requiring far less steps involved in which human intervention can create errors. The result is almost real time access to the data that has been collected and a much higher confidence level in the integrity and accuracy of the collected data. CartoPac has proven to save us time on integration which allows us to pass the cost savings on to our clients."

- Leigh Durland,
Golder Associates

CartoPac Technical Support: Support Request

Fill out this form to submit a support request to our technical team:

Name:*

Email:*

Telephone Number:*

Company:*

CartoPac Product:

CartoPac Version/Build:

CartoPac Device Type:

Mobile Device Operating System/Firmware:

Computer Operating System:

ArcMap Version:

Diagnostic Information (Error Message/Merge Log information):

Describe the Problem:*

Be as specific as possible when you explain the problem. When did the problem begin? Does it occur consistently or only sometimes? Is there a pattern? Describe the steps you were taking when the problem occurred. Describe actual behavior more than technical speculation. For example: “While I was doing such‐and‐such, the following happened” is more helpful than “My GPS is broken”. This will greatly help our technical team in narrowing in on the cause of the issue. Have you been able to replicate the problem using the same steps? Walk through, step‐by‐step, and, if possible, discover every stylus tap that is necessary to cause the problem to reoccur. Restart the mobile device. Does the problem still occur?

*Please note required fields.

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