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Cartopac International
CartoPac Technical Support

CartoPac Technical Support: Support Request

Fill out this form to submit a support request to our technical team:

Be as specific as possible when you explain the problem. When did the problem begin? Does it occur consistently or only sometimes? Is there a pattern? Describe the steps you were taking when the problem occurred. Describe actual behavior more than technical speculation. For example: “While I was doing such‐and‐such, the following happened” is more helpful than “My GPS is broken”.  This will greatly help our technical team in narrowing in on the cause of the issue. Have you been able to replicate the problem using the same steps? Walk through, step‐by‐step, and, if possible, discover every stylus tap that is necessary to cause the problem to reoccur. Restart the mobile device. Does the problem still occur?

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